Privacy Policy

Phantom House is a company lawfully established according to the Greek laws in effect, located in the city of Thessaloniki, 4 Kriezotou str., 54645, providing branding, full-spectrum design & illustration services as well as art direction and UI. Phantom takes data privacy seriously. This Privacy Policy explains how we collect, share and use personal data, and how you can exercise your privacy rights.

We recommend that you read this privacy policy in full to ensure you are fully informed. If you have any questions or concerns about our use of your personal data, then please contact us at [email protected] or at (+30)2310 840567. Phantom reserves the right to make changes to this Privacy Policy. Please refer to this page from time to time to review these Terms & Conditions and any new information.

 

The type of personal data we collect.

We currently collect and process the following information:

  • name;
  • contact details;
  • financial data;

 

How we collect your personal data & why we collect it.

We only ask for personal data when we truly need it, to provide a service to you. We collect it by fair and lawful means for the reasons described below.

When you visit our Site, we collect information automatically using tracking technologies, like cookies, web beacons, and similar technologies. We use this information to understand how visitors to our Site are using it and which pages are most popular. We do not sell this information to third parties; it is only for internal use. For more details on our use of cookies and tracking technologies, please refer to the Cookies section.

When you sign up for an email newsletter, we collect your email address and send it automatically over SSL/HTTPS to our email provider, Mailchimp. We use double opt in, meaning that after submitting your email address, you will receive a confirmation email and you should click a link to verify your email address. Only verified email addresses are subscribed to our newsletter. The Newsletters we send are mainly about our news and achievements and we do not advertise other companies or products. You may update your personal data or unsubscribe at any time, by following the respective links that you can find at the bottom of our Newsletters. Alternatively, you may contact us to update or delete your personal data at: [email protected].

When you fill out and submit the contact form on our Site, you provide us with your name, your email address, your phone number and optionally, your company name. We process this information in order to communicate with you regarding your request. We will not use this information for future marketing purposes, unless you specifically request it. We only retain collected information for as long as necessary to provide you with your requested service.
When we provide services to you, we collect your contact details as well as your financial details. We use this information to perform our contract with you, to manage our relationship with you and to bill you.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal data are:

  • Your consent. You are able to withdraw your consent at any time by contacting [email protected]
  • Contractual obligation
  • Legal obligation

 

How we store your personal data

Your personal data is securely stored locally in an offline server at the Company office. We take measures to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Our hosting company is in the European Union and it is GDPR compliant. Our Newsletter services are hosted by Mailchimp, based in Atlanta, USA and is GDPR compliant. Our server has malware protection mechanisms, internal reporting systems and an email notification system if any suspicious activity is detected. Moreover, we are entirely using SSL/HTTPS throughout the Site. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorisation.

 

How long we keep your data

We keep Newsletter subscribers’ data (name & email) for two years. After this period, a subscription renewal email is sent to all recipients. If the answer to their renewal is positive, we keep their data for an additional period of two more years. If it is negative, the subscription is deleted permanently from the Mailchimp list and all its folders. We keep clients personal data (name, email, phone, mobile and work address) for the period required to complete the project or collaboration stated by the legal contracts. Then we dispose of this information by deleting their contact information from the clientele contacts book and we transfer all financial paperwork and files for each project to our trusted accountants and deleting these from our onsite server.

What are your rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal data.
  • Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. 


We will respond to your requests without undue delay, at the latest within one month upon receiving your request. For further information as well as in case you wish to raise a complaint regarding the processing of your personal data, you can always contact us at [email protected]. You can also complain to the data protection supervisory authority if you are unhappy with how we have used your personal data.


Cookie policy.


This is the Cookie Policy for Phantom, accessible from phantom.house.

The Company uses “cookies” for other purposes and particularly for:

  • Conduct research for statistical purposes and / or to improve the content and services of the Site and / or to assess the effectiveness of the Site.
  • Cookies social networking: In order to share content easily and without problems by users.
  • If the user does not agree to the use of these cookies, the user may disable them from their browser’s options. However, some of the services will not function so well if cookies are disabled.



What are cookies.


HTTP, Web or Browser Cookies are text files containing small amounts of information which are downloaded to the user’s device when one visits a website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. Cookies may be useful as they allow a website to recognise a user’s device.

It is a common practice among professional websites to use cookies, to improve your browsing experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ’break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies. Users may learn more at www.youronlinechoices.com as for behavioural advertising, and how one can opt out of the use of such ads.

 

How we use cookies.


We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this Site. It is recommended that you leave ON all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling cookies.


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this Site. Therefore it is recommended that you do not disable cookies.

 

The cookies we set.


For forms.

When you submit data through a form such as the one found on our contact page, cookies may be set to remember your user details for future correspondence.

For Site preferences.
In order to provide you with a great experience on this Site we provide the functionality to set your preferences for how this Site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

 

Third party cookies.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this Site.

 

Google analytics.

This Site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the Site and ways that we can improve your experience. These cookies may track things such as how long you spend on the Site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.


MailChimp.

This Site uses Mailchimp Services for the Newsletter. Mailchimp uses web beacons in the emails sent on Company’s behalf, which enable us to track certain behavior, such as whether the email sent through the Service was delivered and opened and whether links within the email were clicked. Both web beacons and SDKs allow collecting information such as the recipient’s IP address, browser, email client type and other similar data as further described above details. This information is used to measure the performance of our email campaigns, to provide analytics information, enhance the effectiveness of our Newsletter service, and for other purposes described above. For more information on Mailchimp cookies, see the official Mailchimp Cookie Policy page.

 

Embedded content from other websites.


Articles on this Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

What rights you have on your data.


We do not keep any persona data on our Site. Our contact forms are sent via email and any data provided are deleted. Newsletter subscription data are hosted by Mailchimp, a procedure mentioned above in the respective section. You can request to receive a file of the personal data we hold about you, that you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

How we protect your data.

Our server has malware protection mechanisms, internal reporting systems and an email notification system if any suspicious activity is detected. Moreover, we are entirely using SSL/HTTPS throughout the Site. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorisation.


This policy is effective as of 5 April 2020.